Fitness Connection Corporate - Get to the Bottom of Billing Issues

On Tuesday July 23, 2013, Josh Harwood, SVP of operations Titan gym, fitness connection corporate received discouraging news - a handful of Fitness Connection (owned by Titan Fitness) accounts of the members had been unjustly accused has almost $ 3,000.

"We are a club from month to month," said Harwood. "We take the situation very seriously."
After doing some research, Harwood team discovered the problem is the result of a third company invoice fitness connection corporate, to Vantiv, mistake. Connection management using a software gym fitness Jonas, Vantiv using your billing process. In a press release, Ken Thorsen, vice president of Vantiv, said :

Vantiv isolated recently identified a batch file that was sent Monday, July 22 could cause a limited number of credit card holders and debit authorization for their error clings accounts. These authorization holders may apply large amounts of dollars inaccurate in some accounts because of this error fitness connection corporate.

At no time has exposed goalkeeper anywhere outside our secure network, and at no time was billed to hold these incorrect amounts. In addition, isolated file error that caused this fitness connection corporate problem was quickly resolved.

Harwood acknowledged yesterday that the situation had been resolved and Vantiv agreed to pay to all members of the late fees can run as a result of the fitness connection corporate issue. About 2 percent of physical connection members were affected.

Although the situation less - than-ideal Harwood believes that the way he and his team have handled the situation spilled fitness connection corporate in a positive light. "We are aware of the situation and immediately began working to get the situation resolved," he said.

"We emailed and asked members who have been affected, and has worked with both fitness and Vantiv Jonas to understand what went wrong . A large number of members were satisfied with the speed with fitness connection corporate which we respond."

Harwood said to be transparent with the media about the fitness connection corporate problem and the steps to find a solution. "We really want to adopt a partnership approach with the media," he said. "We wanted to let them know we were interested."

Wood said that if a similar situation happened to other operators , you need to act fast. "First, begin to address the problem immediately," he advised fitness connection corporate. " So the preparation for communication with staff members and the media. Inform them that you are working to rectify the situation."